My name is not important, what is important is that I've been a loyal customer of yours since 2004, which has added up to 8 years of payment for service. That translates to thousands of business dollars that I've dropped in your pocket.
I started with Tmobile when it was 2 years old. I have been through many experiences with the company and they have all been great and worthy of my patronage, until now. It all started when you decided to change my payment due date, instituted a late fee/suspension fee of $20.00, and DIDN'T ADVISE ME. My bill has jumped to $120.00 for one phone, which means I'm paying $100.00 for my unlimited data, single line. I walked into to store today and noticed a promo - 2 PHONES AT $49.99 EACH - unlimited data! Sounds pretty ridiculous to me seeing that I've been a great customer for so long.
Speaking of which, where is the appreciation for customers who have been dedicated to your company? I would imagine in today's market a business would try and keep as many loyal patrons as possible, because the competition is tough.
Anyhow, I decided to stick it out with you guys even after this change. So what has happened...I lost my phone and was informed I have to pay a deductible for a new one. Say what?!?! Never in my history have I EVER had to pay a deductible...and I've always had insurance. The most I paid was $20.00 for the overnight delivery. I refuse to pay for another phone from a company that is no longer meeting my needs. The deductible is $130.00...the cancellation fee is $200.00 plus tax, do you see where I'm going with this?
I called in from a TMO store, because I don't have a phone, and it took me all of 5 minutes to cancel my account with your company, and while that is efficient, it has left a very bad taste in my mouth. The representative did offer to go ahead and discount any phone I wanted, except the one I needed replaced, because it was not available. Cell phones have become a necessity but there is always an underdog more appreciative of it's clients.
Underdog, here I come!
That is all.